S2UDIO.COM

 

services info

This page serves as a FAQ.  I encourage communication and transparency to cover bases beforehand and during projects, and I’m always willing to answer any questions you may have.  From my experience, this protects myself and also my clients.  These guidelines are here for you to reference at any time and can also help projects go smoothly.

If you have any questions at all not covered or in regards to the information below, future work, payment info, etc., please don’t hesitate to contact me.

website build standard procedure

Every web project is different, so there is a different flow for each one.  i try to keep it consistent and clear for my clients before work is started.  there are many different elements that can make price fluctuate, the most common pricing/standards can be found below.

  • Design provided: If you’ve provided design files (PSD/JPG/wireframe) for your web project, you will receive (2) build drafts and go live.  If you specifically ask for a custom feature, or any severe structural changes going away from the approved/provided design files during the project, that’s considered additional/custom work.
  • No design provided: If you do not have design files provided for your web project, you will need to provide examples of what you’d like your website to look like (structure, features, content areas – anything you love).  Any inspiration you might have for your website will be most helpful at this step, but I can draft something based on your industry if you’re stuck.  Minimally, I would need a colour palette/type of fonts you like and we can walk through the basic structure layout.  With this, you will get (2) design drafts (any other are additional), and (2) build drafts and go live.
  • Converting your site to WordPress: Converting your existing website to WordPress without any structural changes will be significantly lower in price and time.  However, additional fees may occur if your hosting account does not meet minimum requirements, or is not setup properly to handle WordPress.  I’d have to take on admin duties, which takes up personal and professional resources to ensure your hosting account is setup properly.

additional web fees

  • If you already own a WordPress website, I’ll most likely only be working on a new theme.  A backup of your site before I start work is included as a precaution, and is free.  Any work that needs to be done on existing/problematic structure or incompatible plugins after I start working will be an additional fee.
  • If you do not own a domain name or hosting and need me to purchase/setup, there will be an additional fee.
  • I work on an hourly basis for any custom work to an existing website (static or WordPress based).

other web information

  • If you require me to purchase your domain name/hosting, you must provide me with your email address/credit card or PayPal information. I do not include this is the overall fee, and I do not use my personal information to purchase any domain names or hosting, no exceptions.
  • I do not maintain domain name or hosting accounts for clients, but after your website goes live, I will provide you with all information you need to maintain it (yearly, bi-yearly, etc.).
  • I can setup email addresses for you in your hosting account, and setup email forwards for you, but I do not handle ANY other email issues.  If you have any questions about how to access your email, etc., please ask your hosting provider.
  • I do not handle any marketing.  Social media, newsletters, etc. but I can implement newsletter sign-ups onto your site.
  • I do not work on any platform sites such as: squarespace, shopify, blogspot, or wix.  I don’t LOVE working on tumblr themes, but I’m not opposed.
  • I do not work on drupal or joomla websites.
  • Responsive functionality is automatically included in all full website builds.  If you only need responsive functionality applied to your current website, I can do that a la carte!  please contact me.

graphic design standard procedure and info

Flyers, business cards, postcards, apparel design, web media, banners, etc.

  • Flyers and business cards get up to 3 design drafts, any other drafts after the third are additional fees.
  • I prepare and provide the design files for you to have printed with a 3rd party service – I don’t print them myself.  If you’re looking to have something out of the ordinary printed, you must provide templated or any other instructions for me from 3rd party service before I quote your project.

payment

  • Deposits need to be paid upfront before any work is done.  I usually set it up for 50% upfront and 50% upon launch, but if you need to do a split payment, at least 25% must be paid before any work is done. Your project will not go live until full payment has been made, no exceptions.

custom work vs. free lifetime support:

  • CUSTOM WORK: if you want to add a new element to your site (an instagram feed, a slideshow, an events list, etc.), change any site structure, have an incompatible WP plugin that I didn’t install, etc. – that is additional work, which requires hired service.
  • SUPPORT WORK: every client is offered free lifetime support if you have a custom theme built or a full WordPress build website – in case something breaks. this applies to anything within the scope of post-build (i didn’t style an element correctly, some type of grammatical error on a limited, structural area you can’t get to, a box is in the wrong place, a script isn’t working, etc.).  basically, as long as something isn’t broken because of any work that i did after your site launched, and has been tested and approved by you.if you break something that has to be fixed, or would like full site maintenance (WordPress versioning, updating/maintaining plugins, etc.) that is considered custom work.

turnaround time

Sometimes this is hard to estimate because of client’s personal schedules and client’s email response time, but this is based upon the average time of previous projects:

  • Website design/development: once you have a domain name and hosting purchased, turnaround time is flexible per case, but is normally 4-6 weeks. each phase is usually 1 week to draft/build and then there is QA/approval time by you. schedules aren’t always flexible, but based upon usual standards above, projects don’t normally go over 8 weeks. if you need additional design or build drafts, those will be additional.
  • Website development: if you already have a WordPress website, and i’m only working on building you a new theme, there is typically less work and turnaround is usually about 2-4 weeks at most.
  • Graphic design:  this is usually a fast process, but depending on the request, email response time and your approval, turnaround is usually 2-3 weeks.
  • Any other custom work turnaround time will be noted upon discussing the work.  It all depends on what service you need.

other info

  • All websites are built on the WordPress platform.  There are flat fees for WordPress builds, depending on what you need (number of pages to start, custom functionality pages). The only exceptions that I make are for splash pages/mini-site pages (like linktree), quick landing pages (1 page websites) or for charity landing pages.
  • I do not accept checks.